End User Computing (EUC) & Field IT Support Technician
Job Description
Location: Curaçao
Work Arrangement: On-site, with travel to local store locations
Employment Type: Full-Time
About the Role
We are looking for a proactive and customer-oriented End User Computing (EUC) & Field IT Support Technician to provide on-site technical support across Curaçao.
In this role, you will serve as the local IT support resource, assisting with end-user devices, troubleshooting hardware and software issues, and maintaining retail IT equipment, including self-service kiosks and point-of-sale (POS) systems. You will collaborate with remote IT support teams to resolve technical issues, perform hardware replacements, and ensure the smooth operation of IT equipment across multiple locations.
Key Responsibilities
End User Computing Support
• Provide on-site technical support for laptops, desktops, monitors, printers, mobile devices, and other IT peripherals.
• Install, configure, and troubleshoot operating systems, business applications, and end-user devices.
• Support Windows 10/11, macOS, Microsoft 365, and basic network connectivity.
• Coordinate hardware repairs, replacements, and warranty services with external vendors.
Field Support & Retail IT Equipment
• Travel to store locations across Curaçao to install, inspect, maintain, and troubleshoot IT equipment.
• Support self-service kiosks, POS peripherals, touchscreens, receipt printers, card readers, and related hardware.
• Perform hardware replacements, cable connections, equipment reboots, and other hands-on troubleshooting activities under remote technical guidance.
• Assist remote infrastructure teams with basic network checks, cable patching, and verification of routers, switches, and wireless access points.
• Respond to urgent technical issues that may affect store operations.
Ticketing & IT Asset Management
• Record and update incidents, service requests, and maintenance activities in the IT Service Management (ITSM) system.
• Maintain accurate inventories of IT equipment, spare parts, and replacement devices.
• Follow company IT security policies and procedures for device installation, configuration, and disposal.
• Provide clear updates to remote technical teams and local users regarding issue resolution.
Qualifications & Requirements
• 1–3+ years of experience in IT Help Desk, Desktop Support, End User Computing, Field IT Support, or a similar technical role.
• Hands-on experience troubleshooting laptops, desktops, printers, and IT peripherals.
• Good knowledge of Windows 10/11 and standard business applications.
• Basic understanding of networking concepts, including LAN/WAN, Wi-Fi, DHCP, DNS, and physical cabling.
• Ability to follow technical instructions and collaborate effectively with remote IT support teams.
• Strong customer service, communication, and problem-solving skills.
• Good organizational skills and the ability to manage multiple service requests.
Additional Requirements
• English proficiency is required for communication with regional and global IT teams.
• Knowledge of Papiamentu, Dutch, and/or Spanish is an advantage.
• Valid driver’s license and reliable transportation, or willingness to use an approved company vehicle, to travel between locations.
• Flexibility to respond to occasional urgent support requests.
• Ability to handle and transport IT equipment and perform hands-on work, including bending, kneeling, and working under desks or around equipment.
Preferred Qualifications
• CompTIA A+, Network+, or an equivalent technical certification or diploma.
• Previous experience supporting retail environments, POS systems, self-service kiosks, or store IT infrastructure.
• Experience working with remote L2/L3 technical support teams.
What We’re Looking For
We are seeking a dependable, hands-on IT professional who enjoys solving technical problems, supporting end users, and working independently across multiple locations. The ideal candidate combines practical hardware troubleshooting skills with strong communication and a customer-focused approach.