Guest Experience Associate
Job Description
As a Guest Experience Associate, you’ll be at the heart of Scuba Lodge’s guest services. From
check-in to check-out, you’ll assist with reservations, provide concierge support, and help guests
have a smooth and enjoyable stay. By coordinating with other departments, you’ll ensure everything
runs seamlessly and guest expectations are exceeded.
Key Responsibilities:
- Handle check-ins, check-outs, and reservations with precision and warmth.
- Provide personalized concierge services, assisting guests with local recommendations,
reservations, and itineraries. - Proactively anticipate guest needs and resolve any issues promptly.
- Streamline communication between departments such as housekeeping and maintenance
to fulfill guest requests efficiently. - Ensure that guests experience a seamless and enjoyable stay from start to finish.
- Maintain detailed records of guest interactions, preferences, and special requests to
enhance future stays.
Requirements:
- Availability to work evenings, weekends, and holidays.
- Fluency in Dutch, English, and Spanish. Portuguese or German is a plus.
- Previous experience in hospitality or guest services is preferred.
- Strong problem-solving skills and a proactive, service-driven mindset.
- Excellent communication and interpersonal skills, with the ability to stay calm under
pressure.
Why join us?
- Be part of a dynamic, high-end hotel experience with a strong focus on art, culture, and
hospitality. - Enjoy competitive compensation, flexible hours, and a supportive work environment.
- Opportunities for growth and development in an inspiring and artistic setting.
