Guest Experience Ambassador
Job Description
Art Hotel Curaçao
What you’ll do:
- Welcome guests with genuine warmth and professionalism
- Check guests in and out efficiently and with attention to detail
- Serve as the primary point of contact for guest inquiries, requests, and feedback
- Provide concierge-style service with personalized recommendations for dining, activities, and local attractions
- Anticipate needs and go above and beyond to exceed expectations
- Coordinate with Housekeeping and other departments to ensure seamless service
- Handle reservations, confirmations, and adjustments with accuracy
- Recognize VIPs and returning guests with thoughtful, tailored service
- Assist with basic billing and payment processes
- Maintain a clean, organized, and inviting front desk area
Who you are:
- A true people-person with natural hospitality and strong communication skills
- Fluent in Dutch and English (Papiamentu and/or Spanish is a plus)
- Professional in appearance, proactive, and solutions-driven
- Skilled at multitasking and remaining calm under pressure
- A team player who understands the importance of every guest interaction
- Available to work flexible shifts, including weekends and holidays
- Previous experience in hospitality, guest relations, or front desk is a strong advantage
What we can offer you:
- Growth opportunities
- A supportive team
- Competitive pay and benefits
- Training and development
