Airport & Guest Experience Representative

Hospitality & Tourism
Hato
10/03/2026
Full Time - I'm Flexible
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Job Description

As an Airport & Guest Experience Representative, you are the face of the tour operator in Curaçao. You create the first and last impression of the holiday experience by welcoming guests at the airport and ensuring their journey from arrival to departure runs smoothly.

This dynamic role combines guest relations, operations, and sales. You interact with international guests daily, support them during their stay, and introduce them to the best experiences the destination has to offer.

Location: Hato Airport, Curaçao
Department: Destination Operations
Reports To: Destination Manager / Manager Operations

Key Responsibilities

Airport Rep Service

  • Welcome guests at the airport in a friendly and professional manner.

  • Provide destination information and introduce available services.

  • Organize and dispatch arriving guests to their assigned transfer vehicles.

  • Manage daily departure lists and confirm transfer arrangements.

Guest Services

  • Act as a key contact person for guests during their stay.

  • Visit partner hotels regularly to assist guests and provide on-site support.

  • Handle guest questions, requests, and complaints professionally and efficiently.

  • Ensure high levels of guest satisfaction and service quality.

Operations & Reporting

  • Manage daily reservations and operational updates.

  • Maintain accurate records of arrivals, departures, and guest services.

  • Prepare operational reports and communicate updates to the destination management team.

Sales & Excursions

  • Promote and sell excursions and destination experiences.

  • Provide guests with recommendations for tours and activities.

  • Achieve sales targets while ensuring guests receive suitable recommendations.

Qualifications & Skills

  • Passion for tourism, travel, and guest service.

  • Strong communication and interpersonal skills.

  • Proactive and solution-oriented mindset.

  • Ability to multitask in a fast-paced environment.

  • Sales-oriented attitude with the ability to engage guests.

  • Fluency in English is required; additional languages are an advantage.

  • Previous experience in tourism, hospitality, or customer service is preferred.

Working Conditions

  • Work is primarily based at Hato Airport and partner hotels in Curaçao.

  • Flexible working hours, including weekends and holidays, may be required.

  • The role involves frequent interaction with guests and coordination with the logistics team and operational partners.

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