Reservations & Housekeeping Associate

Job Description

As a Reservations & Housekeeping Associate, you play a key supporting role in the daily operations of our property portfolio of approximately 100 homes. You work closely with the Housekeeping Manager and Reservations team to ensure smooth operations, high-quality standards, and excellent guest experience.
This is a dynamic role combining operational coordination, administrative accuracy, and guest-focused service, where no two days are the same.

What will you do?
• Support the daily operations of our vacation rentals, ensuring properties are clean, well-prepared, and ready for guests
• Assist in coordinating housekeeping schedules and external cleaning partners
• Monitor quality standards through property checks and follow up on any issues
• Support the reservations process, including handling bookings, guest communication, and system updates
• Communicate proactively with guests before and during their stay to ensure a smooth experience
• Handle guest questions, requests, and complaints in a professional and solution-oriented manner
• Coordinate internally with Operations, Reservations, and the Housekeeping Manager
• Maintain contact with external partners, suppliers, homeowners, and team members
• Assist in managing linen, supplies, and reporting shortages or quality concerns
• Contribute ideas and improvements to enhance operations and guest satisfaction

What do you bring?
• MBO+ or HBO level of education with experience in hospitality or tourism
• Excellent English communication skills.
• Guest-oriented, well-organized, and adept at multitasking.
• Familiarity with vacation rental platforms is essential.
• Ability to work both independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays is required.
• Valid driver’s license and own car.
• Proficiency in Google Business is a plus.

Competencies:
• Strong planning and organizational skills
• Quality-focused with an eye for detail
• Proactive and solution-oriented
• Stress-resistant and able to perform under pressure
• Professional, reliable, and discreet
• Guest-focused with a positive and hands-on attitude

What we offer
• A dynamic role within a growing and professional organization
• A varied position with both operational and administrative responsibilities
• 40-hour work week (flexible scheduling in consultation)
• 20 vacation days (based on full-time employment)
• A collaborative and informal team environment
• Opportunity to grow within the organization