Security Manager

Job Description

The Safety & Security Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests and employees with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.

Duties
Review Activity Reports daily.
Review incident reports and ensure that they are written in a clear and concise manner.
Efficiently relay all information involved in emergency situations to designated management.
Assist outside agencies with all communication needs.
Assist in supervising and reviewing investigations.
Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
Be an active member of the Safety Committee.
Monitor and assist with procedures for Lost and Found items.
Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
Know and ensure compliance with the Loss Prevention SOP’s.
Assist in training all department personnel in Bloodborne Pathogen, Fire and Safety procedures.
Maintain the Emergency response Kit and AED systems
Assist the Human Resources Department with conducting quarterly locker room audits.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Courtyard by Marriott Curaçao/Highgate Hotel’s policies and house rules.
Understand hospitality terms.
Carry a pager or radio at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the departments
Establish and maintain key control system.
Maintain required pars of all Security office and stationary supplies.
Perform guest and employee escorts as required.
Conduct bag, locker and package inspections.
Conduct daily key audits and follow up on any discrepancies.
Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
Review Security logbook and Guest Request log on a daily basis.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Monitor and ensure the use of the employee entrance.
Knowledge of fire procedure and be familiar with emergency exits
Able to conduct fire drills (with fire department if necessary).
Maintain an accurate inventory of fire extinguishers and check expiration date
Maintain a First Aid kit up to date at all times and place orders as necessary.
Check Security cameras on a regular basis and report irregularities to the General manager and Human resources

General Requirements
Maintain a warm and friendly demeanor at all times.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Courtyard by Marriott Curaçao/Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Courtyard by Marriott Curaçao/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Long hours sometimes required.
Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to climb stairs, descend stairs and run.
On occasion must physically deter individuals who pose a threat to guests and/or employees