Guest Experience Associate

Job Description

As a Guest Experience Associate, you’ll be at the heart of Scuba Lodge’s guest services. From
check-in to check-out, you’ll assist with reservations, provide concierge support, and help guests
have a smooth and enjoyable stay. By coordinating with other departments, you’ll ensure everything
runs seamlessly and guest expectations are exceeded.

Key Responsibilities:

• Handle check-ins, check-outs, and reservations with precision and warmth.
• Provide personalized concierge services, assisting guests with local recommendations,
  reservations, and itineraries.
• Proactively anticipate guest needs and resolve any issues promptly.
• Streamline communication between departments such as housekeeping and maintenance
  to fulfill guest requests efficiently.
• Ensure that guests experience a seamless and enjoyable stay from start to finish.
• Maintain detailed records of guest interactions, preferences, and special requests to
  enhance future stays.

Requirements:

• Availability to work evenings, weekends, and holidays.
• Fluency in Dutch, English, and Spanish. Portuguese or German is a plus.
• Previous experience in hospitality or guest services is preferred.
• Strong problem-solving skills and a proactive, service-driven mindset.
• Excellent communication and interpersonal skills, with the ability to stay calm under
  pressure.

Why join us?

• Be part of a dynamic, high-end hotel experience with a strong focus on art, culture, and
  hospitality.
• Enjoy competitive compensation, flexible hours, and a supportive work environment.
• Opportunities for growth and development in an inspiring and artistic setting.